Overview

This website and all related services are operated by Hills IQ Pty Ltd (ACN 78 603 015 934) Trading as K2 Farm and hereafter referred to as 'K2 Farm' 'We' or 'Us'. 

Acceptance

Please ensure you read and understand these terms and conditions as they apply to all transactions and interactions between you and K2 Farm. Access to all services and products provided by K2 Farm through this website and related service delivery is conditional upon your acceptance of the terms, conditions, policies and notices stated here.  

We understand that some conditions may be a little different to the way you normally shop. Our FAQ section contains lots of useful information about why sourcing regenerative produce directly has to be different. If you are not comfortable with these terms and conditions, please do not purchase our products.

By agreeing to these terms and conditions, you represent that you are at least the age of majority in your state of residence. A breach or violation of any of the terms may result in refusal, withdrawal or immediate termination of our service to you, without refund of any monies paid in respect of goods or services. Any ambiguities in the interpretation of these terms shall not be construed against K2 Farm. You enter into an agreement to purchase goods and or services wholly at your own risk.

Changes to these terms

Any new features, services or products shall also be subject to these terms and conditions. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes here on our website.  

You can contact us at any time if you have questions regarding these terms and conditions.

General 

K2 Farm reserves the right to refuse services or products to anyone, for any reason, at any time.

You are governed and agree to abide by Australian Federal and State Laws, International Laws and the laws in your jurisdiction when you use this website or any K2 Farm Services . You many not use our products or services for any illegal or un-authorised purpose (including but not limited to, re-sale or promotions without prior agreement, malicious attack, cyber security, intellectual property and copyright infringements).

Online ordering

Availability and changes to your order

Please note that when you place an online order through our website, you will receive a purchase acknowledgement first, followed by full confirmation once we have processed your order. 

We do our best to make sure our website ordering is accurate and up to date, buy we're only human so sometimes mistakes can happen.  In the event of a problem or delay with your order, we will contact you to discuss your options including available alternatives, postponing and refunds. 

Full payment based on an estimated weight for your (butcher processed) meat must be received before we can confirm your order.  In the event the actual weight of meat you receive is less than the estimated weight, we will refund you the difference or provide you with a store credit. If it's above weight you get some bonus beef on us. 

Cancellation

If we have to cancel

We reserve the right to cancel orders in the event of unavailability or unforeseen problems with our supply chain.

In the event we have to cancel your order, we will provide as much notice as reasonably possible and will offer you the choice if available, of either changing your order, selecting a different collection/delivery date or receiving a store credit or full refund.

If you have to cancel

The nature of supplying beef direct means that once your order has begun processing, it cannot be changed. For this reason refunding or adjusting change of mind orders is not possible. We do understand however the long lead time between ordering and fulfillment means sometimes circumstances will change. We will do our best to work with you to find an alternative solution in these cases but provide no guarantee of a refund or adjustment. Please contact us to discuss options as early as possible if you know you will no longer be able to receive your order.

Payments 

We accept payments by credit card, Google-Pay and afterpay via secure third party provider Square. In making a payment, you must agree to the terms of any third party payment gateway or credit provider, which are available on their respective websites. If you have an issue with a third party provider on this website, please contact them directly to resolve it.

Problems with your order

Our products are grown, processed, packaged, transported to the highest standard and in accordance with all legal requirements in South Australia. We accept no responsibility for our products once they leave our facilities.   

We recommend that you check your products carefully on receipt to satisfy yourself that there is no problems with your order.  

In the case we have made a mistake in processing, packing or allocating your order, please notify us at the time of receipt to discuss your options.  

In the unlikely event that a problem has occurred in processing or transit which compromises product quality, we will retain the product and offer a refund or store credit to the value of the items compromised. 

Delivery and collection

You are solely responsible for ensuring someone is available to take possession of your order during the delivery and collection windows provided at checkout. We accept no responsibility for your purchase once it leaves our facilities.   

We understand things can change unexpectedly. If you cannot make your collection or delivery window, please contact us as early as possible to discuss possible alternatives. Unfortunately, due to the nature of the product, we will be unable to refund any uncollected orders. 

Please ensure you are comfortable with these terms before making the decision to purchase. 

Website terms of use

Disclaimer

The material on this website is provided for general information only. Any reliance on the material on this site is at your own risk.

Descriptions and prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Hills IQ Pty Ltd, K2 Farm or our subsidiaries, trading arms, partners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Third Party Content, Tools and Links

We may provide you with access to third-party content, tools and/or links, which we neither monitor or have any control over nor input into.

Hills IQ accepts no liability whatsoever arising from or relating to your use of optional third-party tools, content and links. Any use by you of tools, content and links offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which these are provided by the relevant third-party provider(s).

Personal Information 

Your submission of personal information through this website is governed by our Privacy Policy. 

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

Privacy Policy

Collecting Personal Information

We won’t collect personal information from you unless it’s necessary for the service we’re providing you with.

When we ask you for personal information, we’ll explain why we need it. We’ll only ever use the information for that purpose.

The information we collect is by lawful and fair means.

We will never disclose your personal information to a third party unless we have your permission or are obliged to do so by law.

Data Protection

We are committed to making sure that personal information is stored and handled securely and can never be misused or accessed, modified or disclosed without authorisation.

We will permanently destroy or de-identify personal information that is no longer needed for the purpose we collected it.

Your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You can find out what information we hold about you by contacting us at any time. You can ask for personal information that we hold about you to be updated or destroyed at any time.

Cookies

Hills IQ uses your IP address and cookies to help understand how our services are being used and to improve your experience of our website.

Cookies are small files that your browser puts on to your device. These files make the interaction between you and our site faster and easier. We use cookies to save information like your preferences so that we can remember your settings when you return to the site.

Advertisers and third party analytics services may place their own cookies to collect traffic and activity data. No personal information is shared with these third parties.

Most browsers automatically accept cookies. You can stop accepting cookies from the websites you visit by changing your browser settings. 

Google Analytics

We use Google Analytics to help us to understand how people arrive at our site, and what they do while they’re here. This helps us to understand what features people value and what they don’t so that we can focus on making our site even better.

Google Analytics does not share any personally identifiable information with us, and we don’t share any personally identifiable information with them.

Google Analytics may tell us some non-personally identifiable things about you - for example the demographic you belong to, or your interests - which helps us to improve our services to all of our visitors.

To prevent your data from being used by Google Analytics, on this site or any other, you can search for and install a Google Analytics Opt-out Browser Add-on.